Leasing Consultant

What You'll Actually Do

This role puts you at the center of everything happening at Dover Hills Apartments. On any given day, you're fielding phone inquiries from prospects, walking tours, processing applications, and following up with a new resident to make sure their move-in went smoothly. The job blends sales, customer service, and administrative work in roughly equal measure, and no two days look the same.

You'll handle the full leasing cycle: from that first phone call or walk-in through application processing, move-in paperwork, and renewal conversations. You'll also inspect vacant units and common areas to make sure they're showing well, assist with local outreach and marketing efforts, and help plan resident events. The role reports to the property manager, who reviews and approves the paperwork you process.

One honest note: leasing work requires you to be "on" with people consistently, even on slow traffic days or when a difficult prospect walks through the door. If you find genuine energy in turning a skeptical prospect into a signed lease, this role will suit you well.

What You Bring

• At least one year in a customer-facing sales or service role; six or more months of on-site leasing experience is preferred
• High school diploma or equivalent required; some college coursework is a plus
• Comfort with MS Office (Word, Excel, Outlook) and ideally some exposure to Yardi
• Working knowledge of Fair Housing regulations, or a genuine willingness to learn them quickly
• Strong attention to detail, particularly with lease documents and application paperwork
• A communication style that works equally well in person, on the phone, and in writing

Context Worth Knowing

Paragon Properties is a Michigan-based company with a clear focus on long-term resident relationships and team development. They offer a structured training program, an employee recognition program, a leasing move-in bonus, and a rent discount alongside a full benefits package that includes medical, dental, vision, 401(k) with employer contribution, and company-paid life and disability insurance. Starting pay is $18.50/hour, negotiable based on experience.

What separates strong candidates in this specific role isn't just sales energy. It's the ability to stay organized through a lease-up push while still delivering a personal, attentive experience to every prospect. Leasing consultants who track their own follow-up diligently, know their unit inventory cold, and treat every renewal conversation with the same care as a new lease tend to advance into assistant manager and property manager roles faster than those who focus purely on closing new traffic.

Kalamazoo has a steady rental market supported by Western Michigan University and a growing healthcare and manufacturing base, which means consistent prospect traffic across seasons. Dover Hills is a garden-style community, which typically means a mix of resident profiles and a pace that rewards relationship-building over high-volume churn tactics.

Pre-employment background check, drug screening, and physical are required before your start date.