Leasing Consultant

The Overlook at Sugar Hill needs a leasing consultant who understands that occupancy is built one conversation at a time. This is a front-line sales and service role where your daily traffic numbers, conversion rate, and follow-up habits directly shape the community's performance. Hawthorne Residential Partners, one of the 50 largest multifamily operators in the country, runs a purpose-driven culture they call "Live It." That culture starts at the leasing desk.

What You'll Actually Do

Your mornings typically start with incoming leads from the previous evening: web inquiries, voicemails, emails. You respond quickly, because speed-to-contact is one of the most predictable factors in lead conversion. From there, the day moves between tours, application processing, and follow-up calls to prospects still deciding. You're not just showing apartments; you're reading what matters to each prospect and connecting the community's lifestyle to their specific needs.

• Conduct personalized tours and respond to phone, email, and web inquiries with urgency
• Convert leads to signed leases through consistent follow-up and relationship-building
• Complete leasing applications, verification paperwork, and move-in documentation accurately
• Support occupancy and renewal goals alongside the community management team
• Coordinate and participate in resident events that drive retention
• Monitor competitor properties and local market activity to stay sharp on positioning
• Assist with social media and outreach marketing for the community

The schedule runs Monday through Friday, 9 a.m. to 6 p.m., and Saturdays from 10 a.m. to 4 p.m. One weekday off per week keeps the total at 40 hours. Occasional evening availability may be needed for resident events.

What You Bring

• At least one year of customer service, sales, or apartment leasing experience (preferred, not required)
• Confidence communicating in person, by phone, and in writing
• A natural ability to handle objections and guide prospects toward a decision
• Comfort with leasing software and digital communication channels
• Valid driver's license
• CALP certification is a plus, not a prerequisite

Trajectory and Compensation

Hawthorne operates a structured Career Path Program, and the leasing consultant role is a known entry point into assistant community manager positions. That promotion typically comes with exposure to budgets, delinquency management, and NOI reporting. Getting there means building a track record in leasing conversion and resident satisfaction first.

Compensation combines an hourly base with monthly leasing and renewal commissions, plus performance incentive programs. Benefits include medical, dental, and vision coverage, a 401(k) match, paid time off (including your birthday), paid parental and adoption leave, pet insurance, company-paid life insurance, and 24/7 telehealth access.

What separates strong candidates here is follow-through. Plenty of people can give a good tour. The consultants who actually move the occupancy needle are the ones who call back the undecided prospect on day three, who remember what the prospect said about their commute or their dog, and who treat every renewal conversation with the same energy as a new lease. That's the difference between filling apartments and building a community.