Urban lease-up shops live and die by first impressions, and at FLATS, the leasing agent is that impression. This Chicago-based lifestyle brand operates with a design-forward identity and a tech-integrated approach to apartment living, which means the leasing role here carries more brand weight than a typical Class B shop where you're just filling units.
You'll own the full leasing cycle: fielding inquiries, conducting tailored tours, following up on leads through calls, texts, and email, and closing leases while hitting monthly targets. The follow-up cadence is where most leasing agents either earn their keep or fall behind. Traffic without conversion is just noise. Beyond closing, you'll handle applications, prepare lease documents, and keep records clean and compliant, which matters in Illinois where leasing activity is regulated and your license status is a real requirement. Either an Illinois Leasing Agent or Broker's License, or the ability to get a 120-day Student Permit before your start date, is non-negotiable here.
Move-in coordination is part of the role too. You'll make sure units are market-ready and that the move-in experience matches the brand promise. Resident concerns that surface early in a tenancy often land on the leasing agent's desk before anyone else's. How you handle those moments affects retention as much as it affects your own reputation on the team.
Weekend and evening availability is part of the job. That's true at most lease-up focused properties, and FLATS is direct about it.
Leasing agents who develop genuine sales instincts and operational fluency tend to move into assistant manager or property manager roles within a few years. At a company like FLATS that runs multiple urban properties, internal mobility is realistic for people who demonstrate both closing ability and the kind of ownership mentality the company explicitly values. The skills that transfer are real ones: lead management, lease compliance, market comp knowledge, and resident relations. Those carry weight at virtually any multifamily operator.
What separates strong candidates here from average ones is the ability to sell the lifestyle authentically without it feeling like a script. FLATS leans hard into brand identity. Prospects who tour these properties are often choosing between a FLATS unit and several other well-appointed options in the same neighborhood. The agent who can articulate what makes the community distinct, and back it up with genuine product knowledge and a polished follow-up process, is the one who closes.