Daytime Concierge (Mon-Fri, 7a-3p) - SE, D.C.

The front desk at a Bozzuto community in Southeast D.C. is a genuinely busy place. Residents heading out to work, prospects touring for the first time, packages arriving in waves, maintenance coordinating access, the occasional unhappy resident who just wants someone to actually listen. This Monday through Friday, 7 a.m. to 3 p.m. concierge role puts you at the center of all of it.

Bozzuto manages some of the more polished multifamily communities in the mid-Atlantic, and the front desk experience is a core part of how they maintain that reputation. This isn't a passive role where you sit behind a desk and hand out keys. You're expected to know residents by name, remember their preferences, and yes, know their dogs too. That kind of personalized attention is what separates a forgettable lobby experience from one that actually drives renewals and organic referrals.

Day to day, you'll handle resident requests and problem-solve in real time, manage package intake and retrieval (which gets heavy around the holidays), coordinate clubroom reservations and freight elevator scheduling, and keep front desk logs clean and current. You'll also play a role in resident engagement, helping plan and execute community events that give people a reason to actually like where they live. Social media presence is part of the job too, so comfort with platforms and a decent instinct for what reads well online matters here.

The honest reality of concierge work is that you absorb a lot of other people's frustrations. A resident whose package is missing, a prospect who waited longer than expected, a neighbor complaint that has nothing to do with you but landed at your desk anyway. The candidates who thrive in this role don't take it personally. They redirect, they follow through, and they close the loop.

What Bozzuto is looking for

• At least two years in a hospitality, hotel, retail, or travel-facing role
• Strong written and verbal communication, presented professionally
• Comfortable across software platforms, apps, and property management tools
• Detail-oriented with a genuine instinct for anticipating what someone needs before they ask
• Ability to lift up to 25 pounds (packages are a real part of the job)

Compensation runs $20 to $25 per hour with bonus eligibility. Benefits include medical, dental, and vision coverage, 20 days of paid time off plus holidays, a 401k with company match, and tuition reimbursement.

Concierge experience at a well-run Bozzuto property also carries real weight on a resume. We've seen people move from the front desk into leasing, then assistant manager roles, within two to three years. The exposure to resident relations, community operations, and brand management at this level builds a foundation that translates directly into property management career growth, if that's the direction you want to take it.