Community Relations Manager-Fountain Wood

It's 10 a.m. on a Tuesday and you've already walked three vacants, updated your pipeline in the CRM, and fielded a call from a prospect who toured last week and is finally ready to commit. That's a typical morning in this seat.

The Role at Fountain Wood

Cortland is hiring a Community Relations Manager for their Fountain Wood property in Euless, TX. The title says "community relations," but the day-to-day reality is split fairly evenly between leasing production and operational support. You're closing leases, yes. You're also walking make-readies, doing move-in and move-out walkthroughs, monitoring curb appeal, and keeping vendor relationships on track. The Community Manager leans on this role to help hold the property's standards together while still hitting occupancy targets. It's a dual-track position, and candidates who've only done one or the other tend to struggle with the pace.

On the sales side, you'll manage your own pipeline with the discipline of someone who knows that a 48-hour follow-up window is already too long. Cortland uses consultative leasing, which means you're diagnosing what a prospect actually needs before you pitch anything. CRM hygiene matters here. Conversion metrics get watched closely, and you'll be expected to report on lead activity and pipeline health with some regularity.

The resident experience piece goes beyond events and social media, though both are part of the job. You're building the kind of retention that shows up in renewal rates, not just satisfaction surveys. Handling escalated resident concerns with empathy and a quick resolution instinct is something you'll do often enough that it can't be an afterthought.

What Cortland Is Looking For

• At least two years of measurable sales success in a high-velocity, short-cycle environment: multifamily, hospitality, luxury retail, or similar
• Documented track record of meeting or exceeding leasing quotas and KPIs
• Comfort with property management software, CRM platforms, and Microsoft Office
• Strong written and verbal communication, with real skill at de-escalating difficult resident situations
• Familiarity with Fair Housing guidelines and OSHA safety protocols
• High school diploma required; bachelor's degree preferred
• Social media fluency for community marketing and brand presence

Candidates who stand out in this type of role tend to have a natural close without being pushy, keep their pipeline organized without being reminded, and genuinely enjoy the operational side of property management rather than treating it as a distraction from leasing. If you've only ever wanted to sit at the leasing desk and hand off everything else, this probably isn't the right fit. If you like owning the full picture of a community's performance, it's a solid opportunity with a well-resourced operator that invests in its properties and its people.