Community Manager - The Boulevard

The skills that define a strong Community Manager are financial fluency, people management, and operational range. At The Boulevard, a 216-unit community in Florence, Kentucky, you'll use all three every day. This isn't a leasing role with a management title attached. It's a full P&L responsibility, team leadership, and operational oversight position at a mid-sized conventional community.

The Skills This Role Puts to Work

Financial performance sits at the center of the job. You'll work inside Yardi Voyager to track occupancy, monitor delinquency, review T-12 actuals against budget, and report to your Regional Manager on where the property stands and why. Ackermann Group uses AIRM for revenue management and EliseAI for leasing automation, so comfort with layered software isn't optional. Operators who've only ever managed by gut feel tend to struggle here.

On the people side, you're responsible for recruiting, coaching, and building performance goals for both a leasing team and a maintenance team. That's a wider span of control than many community manager roles carry. You'll partner with your Maintenance Supervisor on unit turns, preventative maintenance scheduling, and service request throughput. Capex projects at the site level fall to you as well, in coordination with leadership.

Marketing execution is part of the mix too. You'll collaborate on strategy but own implementation at the property level, which means you need to understand what's driving or dragging your traffic and respond to it.

What Separates the Strong Candidates

We've seen candidates with solid leasing backgrounds stumble in community manager roles because they underestimate the maintenance operations side. At a 216-unit property, your make-ready pipeline and turn efficiency directly affect your occupancy numbers. If you're not comfortable having a working conversation with your Maintenance Supervisor about punch list priorities or preventative maintenance logs, that gap shows up fast in the NOI.

The other separator is honest comfort with accountability. You're the decision maker for resident and prospect concerns at the site level. That means you're fielding the difficult conversations, not escalating them upward by default. Two years of residential property management or comparable leadership experience is the floor Ackermann is working from, and the CAM designation is preferred for good reason. It signals you've put in the time to understand the operational and legal framework the role requires, including Fair Housing compliance, which is non-negotiable.

Doing This Role at Ackermann Group

Ackermann has operated in the Midwest since 1938, which means they're not a startup figuring out their systems. The infrastructure, the software stack, and the regional support structure are established. For a Community Manager, that's genuinely useful. You're not building processes from scratch. You're running a site within a framework that has history behind it.

The schedule is standard for the role: Monday through Friday, 9 to 6, plus at least one Saturday per month. Additional Saturdays depend on property needs. Compensation includes a quarterly bonus and commission potential on new leases and renewals, which means your financial performance directly affects your own earnings. That alignment is pretty straightforward.

• At least 2 years of residential property management or relevant leadership experience
• CAM certification preferred; high school diploma required, bachelor's degree preferred
• Proficiency in Yardi Voyager, Rent Café CRM, EliseAI, and AIRM preferred
• Demonstrated ability to manage to financial goals at the community level
• Solid understanding of Fair Housing laws and application
• Strong written and verbal communication skills across resident, team, and leadership audiences