Community Manager - Britton Woods Apartments

Britton Woods is a 352-unit community in Dublin, Ohio, and it needs a Community Manager who can own the full operational picture. That means occupancy, delinquency, budget performance, team output, and resident experience, all at once. Ackermann Group has been developing and managing real estate in the Midwest since 1938, and their model is hands-on. They're not looking for someone who delegates everything and reviews reports from a distance.

Day to day, you're running the site. You're reviewing financial performance, keeping occupancy where it needs to be, and working alongside your Maintenance Supervisor to make sure turns are completed efficiently and preventative maintenance doesn't become deferred capex. You're also the decision-maker when a resident or prospect has a concern that needs to go beyond the leasing team. That last part matters more than it sounds. At 352 units, resident feedback volume is real, and how you handle it shapes both retention and your online reputation.

On the people side, you'll recruit, coach, and set performance goals for your leasing and maintenance staff. You'll build the meeting cadence that keeps communication consistent across the team, and you'll partner with the Regional Manager on marketing execution. Ackermann uses Yardi Voyager, Rent Café CRM, and EliseAI, so comfort with tech-forward leasing operations is a genuine advantage here. EliseAI in particular reflects where the industry is heading on automated lead follow-up, and a manager who understands how to read traffic-to-lease conversion data alongside those tools will get more out of the platform than someone treating it as a black box.

What separates strong candidates in a role like this is the ability to hold both the financial and the human side of the job simultaneously. A manager who can read a T-12, spot where NOI is leaking, and then walk across the property to have a coaching conversation with a leasing consultant without losing the thread is genuinely rare. If your background has been mostly leasing-heavy, make sure you can speak to budget ownership. If it's been mostly ops-heavy, make sure you can speak to occupancy strategy and traffic conversion.

What you'll need

• At least 2 years of residential property management or relevant leadership and operations experience
• Demonstrated ability to hit financial performance targets at the community level
• Proficiency with property management software; Yardi Voyager and Rent Café experience preferred
• Solid understanding of Fair Housing laws
• CAM certification preferred; bachelor's degree preferred, high school diploma required
• Availability Monday through Friday, 9am to 6pm, plus at least one Saturday per month

Ackermann offers competitive base compensation with quarterly bonus potential, commission on new and renewed leases, full health benefits, 401k with company match, paid time off (including your birthday), an employee rent discount across their portfolio, and career development support. For a community manager who wants to grow within a regionally grounded, privately held organization, that last piece is worth paying attention to.