Community Manager

Job Description: Community Manager

Reports to: Regional Manager

Salary: DOE plus commission and Bonuses

Schedule: Full-Time, Monday-Friday (8am to 5pm)

Benefits: Medical, Dental, Paid Holidays, Vacation and sick pay

Job Description:

We are seeking an energetic, self-motivated professional with experience in sales management, operations, and customer service to join our team as a Community Manager in Santa Monica, CA. With over 22 years as a leader in shared workspaces and 90+ locations nationwide, we continue to grow on a foundation of teamwork and excellence. In this pivotal role, you'll drive growth by leasing private offices and nurturing client relationships, ensuring mutual success. Your entrepreneurial spirit will help market our services, drive lead volume, and foster a community of innovation and collaboration.

Your mission is to deliver exceptional service, retaining clients and attracting new ones. You'll be a networker, dealmaker, service quality guardian, and financial expert, adept at controlling expenses and ensuring profitability. Leading a motivated team, you'll uphold high standards in customer service and center readiness.

As a visionary leader, you'll make informed decisions aligning with our goals, meeting and exceeding sales targets, and ensuring our offices are the premier choice for professionals. If you're ready to elevate your career, we're excited to welcome you aboard.

• Maximize profits by leasing new offices; retain existing clients
• Promoting and selling all services
• Coach and motivate your team to deliver quality customer service that enables clients to operate effectively and successfully
• Understand the business in order to make decisions and help achieve company goals
• Build relationships by marketing within your network to increase lead volume
• Control expenses
• Meet sales targets provided by your Regional Manager on a monthly basis
• Ability to achieve a high closing ratio on traffic touring your facility
• Ensuring that all clients receive the highest level of customer service in terms of personnel and office equipment performance
• Accounts receivable/collections, monthly billing (invoicing of clients)
• Managing, training, motivating and disciplining employees
• Ensure employees are following safety, company policies and procedures

• Business Degree preferred and/or 1-3 years of sales experience preferred
• Experience in all aspects of planning and implementing sales strategy
• Knowledge of market research
• Contract negotiating skills including reviewing and understanding lease agreements
• Comprehensive financial profit and loss statements
• Personnel administration
• Corporate protocol
• Computer proficiency

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer/Client Service - Responds promptly to clients’ needs; Responds to requests for service and assistance; Meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Diversity - Shows respect and sensitivity for cultural differences.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works ethically and with integrity; upholds organizational values.
• Organizational Support - Follows policies and procedures; Ensure completion and accuracy of administrative tasks correctly and on time; support organization's goals and values.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability – Successful delegation and oversight that instructions are followed, responds to Executive management direction; Takes responsibility for own actions; Keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be at least 18 years old.
• Driving Records Clearance
• Background Check Clearance
• Authorized to work in the United States

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak clearly and effectively before groups of customers or employees. 

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve problems using common sense decision skills. 

Computer Skills: To perform this job successfully, an individual should have knowledge of Internet software; Word Processing software and basic Excel. 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this Job, the employee is regularly required to walk; sit; use hands to handle or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.