Assistant Property Manager Rivers Walk Peak of Boone

Property management in a college mountain town runs on a different clock than conventional multifamily. Boone is home to Appalachian State, which means turn season is compressed, traffic spikes are predictable but intense, and residents range from traditional students to long-term locals. Karya Property Management is hiring an Assistant Community Manager for Rivers Walk and Peak of Boone to keep daily operations grounded while the Community Manager handles the bigger picture.

This role splits its time three ways: the ledger, the leasing desk, and the property itself. On any given morning you might reconcile overnight portal payments, issue a late notice with proper documentation under North Carolina's summary ejectment timeline, then walk a vacant unit for punch list items before fielding a leasing call at noon. That's the actual shape of the day, and it rarely simplifies.

What the Financial Side Actually Requires

You'll own rent collection from posting to eviction coordination. That means running and reading the delinquency report, separating returned items and payment-plan residents from straight non-payers before any action moves forward, and keeping every notice delivery logged with date and method. Late fees only go where the lease and North Carolina statute permit. Payment plans get documented, monitored, and escalated the moment a resident breaks one. When eviction files go to counsel, you prepare them. When the case goes to court, you're the one representing the community.

Move-out accounting, security deposit dispositions within the statutory window, invoice coding, and support on monthly variance reporting all sit in this role too. Month-start is loud. The expectation is that the ledger stays accurate through it.

Leasing, Residency, and the Boone Variable

Lead response within 10 business hours is the floor, not a stretch goal. You'll run a follow-up cadence through calls, texts, and email until a prospect converts or clearly closes. Tours, application processing, lease file audits, and renewals are all yours. The renewal push matters especially here because protecting occupancy through a mountain college-town turn season requires early outreach and disciplined pricing conversations, not last-minute concessions.

Winter in Boone is also a real operational factor. The High Country gets meaningful snow and ice, and the site team is expected to staff and respond through it. If inclement weather readiness sounds like an inconvenience rather than part of the job, this probably isn't the right fit.

• High school diploma required; 1 to 2 or more years in residential property management, leasing, collections, or a comparable role with financial responsibility
• Comfortable with delinquency reporting, ledger reconciliation, and basic accounting concepts
• Strong written and verbal communication, including firm and respectful collections conversations
• Proficiency with property management software and Microsoft Office or Google Workspace
• Valid driver's license and reliable transportation
• Availability for rotating Saturdays and on-call rotation
• Experience with Yardi, Entrata, RealPage, or AppFolio is preferred
• Working knowledge of North Carolina landlord-tenant law and the summary ejectment process is a plus
• Industry credentials (CAM, NALP, ARM) or progress toward them are welcomed
• Conversational Spanish is a plus

Strong candidates in this role tend to separate themselves through follow-through. Leads, notices, and service requests fail for the same reason: no one closed the loop. The person who thrives here keeps a short list and works it to completion, every time.

This is a full-time, on-site position in Boone. Compensation is based on experience and discussed during the interview process.