Assistant General Manager

Student housing runs on a tighter operational calendar than most multifamily segments. Move-ins cluster around academic start dates, delinquency spikes follow financial aid disbursement cycles, and lease-up season compresses into a window that punishes slow follow-up. The Assistant General Manager role at Yugo Charlotte College Downs sits at the center of all of it.

Where Your Skills Get Used

This position draws on a specific combination: financial accountability, leasing execution, and resident relations, all running simultaneously rather than in sequence. On the financial side, you'll manage rent collections, track delinquency, process deposits, and support month-end close. That means your eye for accounts receivable has to be sharp. Budget tracking and expense management are part of the day-to-day, not quarterly check-ins.

On the leasing side, you'll conduct tours, respond to inquiries, process applications, and monitor competitor pricing and amenity offerings. Student housing occupancy is a leading indicator of a community's financial health, and keeping traffic converting at a strong rate requires consistent follow-up and genuine product knowledge. You'll also support lease renewal efforts and retention initiatives, which at a student property means understanding what keeps residents re-signing versus pulling them toward off-campus alternatives.

Vendor coordination and property inspections round out the operations side. You'll work with maintenance teams and contractors to keep service requests moving and ensure common areas, model units, and leasing spaces stay tour-ready year-round.

What This Role Actually Demands

You need at least one year of residential property experience, and prior work at a university or college community carries real weight here. Yugo uses Entrata, so familiarity with that platform or comparable property management software will shorten your ramp time considerably.

Strong candidates in student housing understand that the resident population skews younger and often less experienced with lease terms, billing cycles, and conflict resolution. Patience, clarity, and the ability to de-escalate difficult situations matter more here than in most multifamily settings. Fair Housing compliance is non-negotiable, and you'll be expected to apply it consistently across every interaction.

• High school diploma or equivalent required; residential operations experience accepted in lieu of a degree
• Minimum one year of experience in residential property management or a related field
• Entrata experience or comparable property management software proficiency preferred
• Demonstrated ability to handle delinquency follow-up, financial documentation, and reporting
• Carbon Literacy Certification, or willingness to complete the training after hire

The Yugo Context

Yugo operates at genuine scale in the student housing sector, nearly 40,000 beds across 88 U.S. properties. That size means internal processes are developed, training resources exist, and there's a defined career path for strong operators who want to move toward a General Manager role. The compensation for this position ranges from $24 to $26 per hour, with bonus eligibility, health, dental, and vision coverage, 401k with 4% employer match, three weeks of PTO, paid parental leave, and company-paid short-term and long-term disability and life insurance.

College Downs is one property within a system that takes performance data seriously. If you want a role where your leasing metrics, delinquency numbers, and NOI contribution are visible and valued, this is the kind of operation built around exactly that.