Assistant Community Manager - WOODLEA ELDERLY

It's Monday morning. A tenant's recertification deadline is two weeks out, her income documentation is incomplete, and the HUD 4350.3 clock is running. That's the kind of moment that defines this role at Woodlea Elderly in Wilmington.

Fairstead is a vertically integrated affordable housing owner and operator with more than 30,000 units across 28 states. The company brings development, construction, and property management under one roof, and it runs a tech-forward operation that includes Yardi, digital compliance workflows, and data-driven decision-making at the property level. Woodlea Elderly is part of that portfolio, serving residents in the HUD-subsidized, elderly housing space where compliance precision and genuine resident care carry equal weight.

What This Role Covers Day to Day

The Assistant Community Manager supports the Property Manager across the full spectrum of site operations. On the compliance side, you'll work within the HUD 4350.3 Handbook framework, assist with preparation for REAC reviews, Management and Occupancy Reviews (MORs), LIHTC reviews, and investor site visits. Annual and interim recertifications are part of your regular rhythm, and you'll use EIV to verify income data and flag discrepancies before they become findings.

On the financial side, you'll track arrears consistently, follow up with tenants per company policy, post and deposit rents daily, and create purchase orders in Yardi. Delinquency management at an elderly affordable property requires a particular combination of firmness and empathy. Many residents are on fixed incomes, and your follow-up approach will reflect that reality while still protecting the property's financial performance.

Resident relations are central to this position. You'll respond to questions, complaints, and service requests promptly (same day where possible, never beyond 24 hours), coordinate with maintenance on open work orders, and manage communication around move-ins, move-outs, and any on-site emergencies. You'll also support lease renewal efforts to maintain healthy occupancy and reduce costly turn activity.

When a compliance review is approaching, you'll be in the weeds: pulling files, confirming EHS violations are cleared, and making sure documentation is airtight. The property's audit readiness is a direct reflection of how well this role is executed.

Qualifications

• Minimum two years of experience in affordable housing leasing or property management
• Working knowledge of HUD programs and the 4350.3 Handbook
• Hands-on experience with EIV, Yardi, and RealPage
• Proficiency in Microsoft Office Suite
• Strong written and verbal communication skills, especially for sensitive resident interactions
• Familiarity with the Wilmington residential market is a plus

Candidates who stand out in this type of role tend to be detail-oriented enough to catch a certification error before it becomes a finding, and people-skilled enough to handle a frustrated elderly resident with patience. Both matter equally here. The compliance side can be learned and refined, but genuine care for residents in this demographic is harder to teach.

Fairstead offers medical insurance through Meritain Health, employer-paid vision and life insurance, a 401(k) with company match (100% of the first 3%, 50% of the next 2%), 15 days of PTO, 12 paid holidays, 7 sick days, and a flexible spending account, among other benefits.