Assistant Community Manager, EDE Apartments

Most multifamily communities operate in a rhythm: lease, retain, operate, repeat. The Assistant Community Manager role exists to keep that rhythm steady when the Community Manager is pulled toward bigger-picture decisions. At EDE Apartments in Frederick, MD, that means owning the operational middle ground between leasing activity and financial accountability across 350 luxury units.

EDE is a premium residential community close to downtown Frederick, with upscale interiors and a high standard of resident experience baked into the product. Jefferson Apartment Group, a vertically integrated firm handling acquisition, development, construction, and management in-house, staffs its communities accordingly. This role reports to the Community Manager and covers the full scope of on-site operations, from bookkeeping to renewal management to direct resident engagement.

What the Role Requires You to Bring

Two years of property management experience is the floor here, and that experience should be substantive. You'll need to manage collections procedures and keep bad debt below budget. That means understanding delinquency at a ledger level, not just flagging late payers. RealPage/OneSite experience is preferred, and if you've used it to run month-end reporting or track lease expirations, you're already operating at the pace this role expects.

The renewal function is a core responsibility. At a 350-unit community with a luxury price point, retention directly protects NOI. You'll need to proactively manage your MTM exposure and communicate renewal offers clearly and on time. Escalated resident concerns will land on your desk too, and the expectation is resolution, not referral. Social media management for the property's channels (blog, Facebook, and Twitter) is also part of the scope, so comfort with community-facing communication in written form matters.

• Minimum 2 years of on-site property management experience
• Strong working knowledge of collections procedures and delinquency management
• RealPage/OneSite familiarity preferred
• High school diploma required; college degree preferred
• Comfort leading site team members while staying focused on leasing and renewal goals

What the Role Builds

For someone with solid leasing or administrative experience, this position is a genuine development opportunity in financial operations. Managing bad debt, producing reports, and working within budget guidelines on resident events all train the kind of financial discipline that Community Manager and Regional roles require. You'll also develop retention strategy skills: designing programs that support long-term residency, planning and executing resident events, and tracking what actually moves renewal rates. Those are transferable to any asset class, from Class A lease-ups to stabilized garden-style portfolios.

The honest challenge worth naming: luxury communities carry resident expectations to match the price point. Customer service at EDE means consistent, fast, and correct responses across every touchpoint. If your instinct is to resolve rather than defer, you'll fit the pace. If you're still building that instinct, this role will sharpen it quickly.

Jefferson Apartment Group offers a competitive hourly rate between $28 and $31, performance-based bonus potential, a full benefits package including medical, dental, and vision, paid time off, and potential rental discounts for eligible employees.