Assistant Community Manager

Property management companies often talk about culture. Hawthorne Residential Partners has built a specific one around it, calling it "Live It," and they've grown into one of the top 50 largest multifamily operators in the country while staying rooted in the Southeast. This Assistant Community Manager opening at Hawthorne at Hampstead, a community in Hampstead, NC, sits right at the center of where that culture gets tested every day.

What This Role Actually Involves

The ACM chair is genuinely split between two worlds: the leasing floor and the back office. On any given morning, you might be walking a prospect through an available home, then shifting to ledger reviews and delinquency follow-up calls before the afternoon. Occupancy, renewals, and resident retention are your shared metrics with the Community Manager. You're also the one managing social media content, keeping common areas presentation-ready, and making sure lease documents are complete and accurate before anything gets filed.

The financial side of this role is real and consequential. You'll oversee rent collection, payment posting, and check scanning, and you'll coordinate eviction procedures when follow-up calls don't resolve delinquencies. If the Community Manager is out, you step up and keep operations moving. That's not ceremonial. It means knowing where things stand on occupancy, which vendors are scheduled, and what resident concerns are open.

The office runs Monday through Friday, 9 AM to 6 PM, and Saturdays from 10 AM to 4 PM, with one weekday off to keep the schedule at 40 hours. Evening and weekend availability may come up for resident events, so flexibility matters here.

Who Fits Well Here

• Two years of property management experience, with at least six months in an assistant manager or similar capacity preferred
• Comfort reading financial reports, not just collecting rent but understanding what the numbers are telling you
• Genuine ability to de-escalate resident concerns without losing professionalism or follow-through
• A valid driver's license; a CALP designation is a plus but not required
• High school diploma or GED equivalent

What separates a strong ACM from a forgettable one in this kind of role is usually the ledger work. A lot of candidates can tour a unit well. Fewer can sit down with a delinquency report, make the right calls, and document everything accurately enough to support an eviction process if it comes to that. If you've done that work before and you don't flinch at it, that's worth saying in your application.

Hawthorne offers monthly leasing and renewal commissions alongside quarterly performance bonuses in addition to base hourly pay. Their Career Path Program is a real pathway to a Community Manager role, and their Learning and Development team is structured to support that progression. Benefits include medical, dental, and vision coverage, a 401k match, paid time off (including your birthday), paid parental and adoption leave, pet insurance, and company-paid life insurance.