Assistant Community Manager

What You'll Actually Do

The One at Hope Mills is a Hawthorne Residential Partners community in Cumberland County, where the rental market draws a steady mix of military-connected households from Fort Liberty and long-term local renters. Occupancy and retention both matter here, and the Assistant Community Manager touches both directly every day.

On the leasing side, you'll handle incoming traffic, conduct tours, and walk prospects through the full leasing process from initial inquiry to signed lease. You'll track leads, manage application documentation, and work toward occupancy goals through both new leases and renewals. Social media content for the community falls to this role too, which means staying visible and keeping residents engaged between events.

The financial piece of this job carries real weight. You'll post payments, scan checks, monitor the delinquency report, and make weekly follow-up calls on past-due accounts. Ledger accuracy is part of the routine, and when accounts escalate, you'll coordinate eviction procedures alongside the Community Manager. You'll also assist with financial reporting for regional leadership, so comfort reading account ledgers and understanding where numbers come from matters more than most ACM postings let on.

When the Community Manager is out, you run the site. That means keeping the team on task, maintaining resident communication, and making judgment calls without waiting for direction.

What You Bring

• At least two years of property management experience, with six months in an assistant manager capacity preferred
• Solid grasp of rent collection workflows, delinquency follow-up, and ledger review
• Leasing experience that includes guiding prospects and closing
• Comfort stepping into a leadership role when the manager is unavailable
• A valid driver's license
• CALP accreditation is a plus but not required

Context Worth Knowing

Hawthorne ranks among the top 50 multifamily management companies nationally, with deep roots in the Southeast. Their Career Path Program is a genuine structural commitment, and the Assistant Community Manager role is a recognized step toward Community Manager. Candidates who move up quickly tend to be the ones who treat the financial reporting side of the ACM role as seriously as leasing. Understanding how delinquency affects NOI, and being able to explain a ledger discrepancy clearly to a Community Manager or regional director, separates candidates who stay in this seat from those who move into the next one.

Compensation includes hourly pay plus monthly leasing and renewal commissions and quarterly performance bonuses. Benefits include medical, dental, and vision coverage, a 401k match, paid time off including your birthday, pet insurance, paid parental leave, and company-paid life insurance. The schedule runs Monday through Friday with Saturday hours, one weekday off each week, and occasional evening or weekend availability for community events.