Assistant Community Manager

Hawthorne Residential Partners runs a tight, Southeast-rooted portfolio and consistently ranks among the 50 largest multifamily operators in the country. The District at Phenix City, located on College Drive, is one of those communities where the assistant manager role carries real operational weight. This position covers the full range of day-to-day responsibilities: leasing, rent collection, delinquency follow-up, ledger reviews, and stepping in for the Community Manager when needed.

The financial side of this role is more demanding than many ACM positions at comparable properties. You'll post payments, monitor delinquencies with weekly follow-up calls, coordinate eviction procedures when necessary, and conduct ledger audits to catch billing errors before they become disputes. That kind of financial discipline, applied consistently, is what keeps NOI stable and reporting clean for regional leadership.

On the leasing side, you'll handle tours, respond to leads, process applications and renewals, and manage the community's social media presence to support traffic and retention. Occupancy goals are real targets here, not suggestions. The office runs Monday through Friday, 9 to 6, and Saturdays from 10 to 4, with one weekday off to keep the schedule at 40 hours. Some evenings and weekends come up for resident events.

Phenix City sits directly across the Chattahoochee from Columbus, Georgia, and draws a notable share of its renter base from Fort Moore (formerly Fort Benning). That military-adjacent demand creates a steady flow of relocating residents on tight timelines, which means your leasing process needs to be efficient and your paperwork needs to be accurate. PCS-driven turnover also puts a premium on strong retention efforts with the residents who do stay longer term.

What Hawthorne is looking for

• High school diploma or GED; two years of property management experience preferred
• At least six months in an assistant community manager role is a plus
• Comfort reading financial reports and making decisions within budget constraints
• Proven ability to de-escalate resident conflicts calmly and follow through on resolution
• Valid driver's license; CALP certification is a bonus but not required

Compensation includes hourly pay plus monthly leasing and renewal commissions and quarterly performance bonuses. Hawthorne also runs a formal Career Path Program, so ACMs who perform well have a defined route toward a Community Manager role. Benefits include medical, dental, and vision coverage, a 401k match, paid time off (including your birthday), pet insurance, and paid parental and adoption leave.

Strong candidates for this role tend to be people who already understand that leasing and financial administration aren't separate jobs. They feed each other. High occupancy without clean ledgers creates problems. Clean ledgers without consistent leasing create different ones. The ACMs who advance at companies like Hawthorne are the ones who treat both sides of the role with equal seriousness from day one.