Assistant Community Manager

Student housing runs on a different clock than conventional multifamily. Turnover isn't a slow trickle across the year. It happens in a compressed window, usually a few weeks in late summer, when every unit on the property needs to be cleaned, punched, and ready before thousands of students arrive. The Assistant Community Manager at The Magnolia at Auburn sits right in the middle of that cycle, and the rest of the year too.

What the Work Actually Looks Like

This is a broad operations role that reports to the General Manager and steps into that seat when needed. Day to day, you're managing resident accounts, utility billing, and accounts receivable while keeping delinquency under 2% by month-end. You're handling escalated resident concerns, posting damage charges from quarterly inspections, and responding to Google and Yelp reviews through Entrata. You're also coordinating with the Customer and Sales Experience Manager on leasing KPIs, concessions, and velocity trends.

When turn season arrives, the job shifts gear entirely. You're tracking progress through Turnable, walking units with vendors, helping assess move-out damage, processing final billing and refund calculations, and getting hands-on with whatever needs doing. Moving furniture, organizing trash, helping the facilities team close out punch lists. The job description says it plainly, and it's worth repeating: this role includes physical work during turn. That's the reality of student housing at scale.

On the people side, you'll help recruit, onboard, and develop on-site staff, coordinate scheduling including after-hours on-call coverage, and support morale through what are genuinely high-pressure stretches.

What Scion Expects You to Bring

• At least one year of experience in property management or residential communities
• Proficiency in a property management system, with Entrata preferred
• Comfort working across platforms: Greenhouse, Lattice, Turnable, Qualtrics, ClickUp, and Microsoft Office
• Strong written and verbal communication skills, including resident-facing correspondence
• Attention to detail on financial reporting, account reconciliation, and compliance with local ordinances
• Confidentiality, especially when handling account disputes or personnel matters

The Honest Part

Student housing is genuinely demanding. After-hours emergencies are real. Turn is exhausting. Residents and their parents can be a difficult combination to manage. If you've worked conventional multifamily and found the lease renewal cycle too slow, student housing will fix that. If you've worked student housing before, you already know what you're signing up for.

What this role does offer is real breadth. You'll touch financial performance, facilities coordination, leasing strategy, team development, and customer experience within a single position. That range makes the Assistant Community Manager track one of the more useful launching pads toward a General Manager seat, particularly for someone who wants to understand how all the pieces of a property connect before running one independently.

Scion offers health, dental, and vision coverage, a 401k with matching, paid parental leave, floating holidays, a discretionary annual bonus, and learning reimbursement. The position is exempt and based on-site at The Magnolia at Auburn.