MSG Centralized Agent

It's 8 a.m. and you've got three properties in your POD with make-readies stacking up, a vendor who hasn't confirmed the flooring schedule, and the call center queue already showing missed contacts from overnight. That's a typical Tuesday in centralized operations.

The Role

Hillpointe is a vertically integrated developer and investment firm building market-rate workforce housing across the Sun Belt. They control the full stack: land acquisition, construction, procurement, asset management. Their centralization model means a remote agent can support multiple properties simultaneously, and this position sits at the center of that coordination layer.

As an MSG Centralized Agent, you'll support day-to-day operations across a designated POD of Hillpointe properties or a set of traditional centralized sites. The work splits between general administrative coordination and field-side scheduling. On the admin side, that means fielding resident calls through the call center, routing them correctly to the right regional contacts, monitoring availability reports for accuracy, and flagging discrepancies with onsite staff. Warranty items get reported through established internal channels. You'll keep close communication with the Director of Centralization, the MFM, and centralized field agents to make sure nothing falls through the cracks on quality or timing.

The field coordination piece is equally active. You'll work with the MFM to build schedules around make-readies and work orders based on property need, confirm move-in and move-out accuracy with the CM, and schedule vendors for turns: paint, cleaning, flooring. Attendance at POD and centralized director meetings keeps you current on shifting priorities across your assigned properties.

What They're Looking For

• High school diploma or equivalent preferred
• Prior onsite maintenance experience is a genuine plus, not just a formality
• Comfort with Microsoft Office suite, Word and Excel in particular
• Strong attention to detail and follow-through, especially on scheduling
• Ability to work independently and manage your own time across multiple properties simultaneously
• Flexibility with hours and the ability to shift priorities when the schedule changes
• Ability to lift up to 50 lbs and drive longer distances if the role requires it

The physical requirements listed reflect the reality that centralization doesn't mean purely desk work. Exposure to cleaning chemicals is part of the environment on the field side, and PPE is provided.

Where strong candidates separate themselves in a role like this: it's not the scheduling software or the vendor calls. It's the ability to hold multiple properties' turn timelines in your head at once, notice when the availability report doesn't match what the onsite team is reporting, and escalate quickly without waiting to be asked. Centralized operations only work when the agent in the middle is proactive. Reactive gets expensive fast.