Assistant Community Manager

What You'll Actually Do

Student housing runs on a different clock than conventional multifamily. At Redpoint Columbia, you're supporting the General Manager across every major function: leasing and revenue performance, resident accounts, facilities coordination, staff development, and the annual turn. That last one deserves a direct look. Student properties don't do rolling turns. They do one massive turn in a compressed window every summer, where hundreds of units need to be inspected, punched, cleaned, and ready before move-in day. You'll be in the middle of that physically. Moving furniture, helping the facilities team knock out punch list items, sorting resident trash at volume. It's not glamorous, and it's not optional.

Outside of turn season, your week involves monitoring delinquency and keeping it below 2% by month-end, auditing resident accounts and utility billing, handling escalated resident concerns, and standing in for the GM when they're out. You'll track leasing KPIs through Entrata, including concessions, market rates, and leasing velocity, and use that data to flag issues before they become problems. You'll also manage the on-call rotation schedule alongside the Customer and Sales Experience Manager, which means after-hours emergencies are part of the job description, not an exception to it.

What You Bring

• At least one year in property management or a residential living environment
• Comfort with Entrata or a comparable property management system
• Strong written communication skills, because you'll be drafting resident notices, responding to Google and Yelp reviews, and handling escalated account matters in writing
• Solid grasp of accounts receivable, damage billing, and collections processes
• The ability to hold a professional standard under pressure, especially during peak periods when the workload compounds fast

Scion also uses Greenhouse for recruiting, Lattice for performance management, Turnable for the electronic turn board, Qualtrics for resident and employee feedback, and ClickUp for project tracking. You don't need to know all of these on day one, but you should be someone who picks up new platforms without friction.

Context Worth Knowing

Student housing is a distinct niche. Lease terms are fixed, renewal cycles are compressed, and your residents are often signing their first-ever lease. That creates a specific kind of customer service demand. Concerns escalate quickly, parents get involved, and reputation platforms matter more than they do at conventional properties. If you've worked conventional multifamily and are considering a move into student housing, the operational pace during turn and lease-up is genuinely different. The upside is that this role builds a wide skill set fast. An Assistant Community Manager who handles turn execution, financial reporting, team supervision, and leasing performance simultaneously is well-positioned to step into a General Manager role. Scion operates at scale across student markets, which means that path is a real one here, not just a recruiting line.