Assistant Community Manager

Two skills define whether an Assistant Community Manager thrives or just survives: the ability to read a ledger and the ability to read a room. At Hawthorne Residential Partners, you'll use both on the same day, often within the same hour.

The Operational Core

Hawthorne is a top-50 multifamily operator rooted in the Southeast, and this role sits at the center of day-to-day community performance at Hawthorne at Holly Ridge in Holly Ridge, NC. Financially, the work is real: rent collection, payment posting, delinquency tracking with weekly follow-up calls, ledger audits to catch billing errors before they compound, and eviction coordination when softer efforts don't move the needle. You'll pull reports and flag issues for the Community Manager and regional leadership. That means understanding what you're looking at, not just running the numbers.

On the leasing side, you're working traffic: conducting tours, responding to leads, converting prospects, and supporting renewals. Occupancy is a shared responsibility here, not a metric that belongs only to the Community Manager. You'll also manage the community's social media presence, promoting resident events and keeping the property visible and appealing to prospective residents.

When the Community Manager is out, you run the show. That means maintaining team momentum, prioritizing the punch list for the day, and handling resident concerns with both professionalism and follow-through. The office is open Monday through Friday 9 AM to 6 PM and Saturdays 10 AM to 4 AM, with one weekday off per week to keep the schedule at 40 hours. Some evenings and weekends come with the territory for resident events.

Skills That Get Used Daily

• Financial literacy: reading ledgers, identifying discrepancies, understanding delinquency trends
• Leasing fundamentals: qualifying prospects, managing the pipeline, closing renewals
• Conflict de-escalation: handling resident disputes calmly and consistently
• Administrative accuracy: lease documents, applications, and renewals processed correctly and on time
• Digital communication: social media content creation tied to resident engagement

Two years of property management experience is preferred, and prior time in an assistant manager seat is a plus. A valid driver's license is required. A CALP designation strengthens your candidacy but isn't mandatory.

What Separates Strong Candidates Here

The candidates who stand out aren't just organized. They're the ones who catch a ledger discrepancy before it becomes a collections problem, who can turn a frustrated resident into a renewal, and who step into the manager's chair on a busy Saturday without needing a script. Financial understanding matters as much as people skills in this seat. Both have to be sharp.

Hawthorne's Career Path Program is a real mechanism here, not a tagline. Assistant Community Manager to Community Manager is the standard trajectory, backed by active investment from their Learning and Development team. Compensation includes hourly pay plus monthly leasing and renewal commissions and quarterly performance bonuses. Benefits include medical, dental, and vision coverage, 401k with match, paid time off (including your birthday), pet insurance, paid parental and adoption leave, telehealth access, and company-paid life insurance.